Shipping policy
Thank you for shopping with Willow Grace Boutique! We carefully prepare each order and want to make sure your purchase gets to you as smoothly as possible.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
During new releases, sales, holidays, or other high-volume periods, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping charges are non-refundable once an order has shipped, except when an order is incorrect, damaged, or defective due to an error by Willow Grace Boutique.
Delivery Times
Delivery times shown by the shipping carrier are estimates and begin after your order has been processed and transferred to the carrier.
Carrier delays due to weather, holidays, service interruptions, or other circumstances outside the control of Willow Grace Boutique may occasionally occur.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address provided with your order.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Shipping Addresses
Please carefully review your shipping address before submitting your order.
If you discover an error in your shipping address, contact us as soon as possible at support@willow-graceboutique.com.
We will make every reasonable effort to correct an address before shipment, but we cannot guarantee that changes can be made after an order has been submitted or shipped.
Willow Grace Boutique is not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.
You may also contact us at support@willow-graceboutique.com, and we will assist you with available shipping and tracking information.
Willow Grace Boutique is not responsible for packages that have been confirmed as delivered by the shipping carrier. However, we will make reasonable efforts to assist you in investigating a delivery issue.
Lost Packages
If tracking does not show your package as delivered and you believe it may have been lost in transit, please contact us at support@willow-graceboutique.com so we can assist with the carrier investigation and determine the appropriate next steps.
Returned-to-Sender Packages
Packages may be returned to Willow Grace Boutique because of an incorrect or incomplete address, unsuccessful delivery attempts, or other carrier-related issues.
If a package is returned to us, we will contact you regarding available options. Additional shipping charges may apply if you request that the order be shipped again.
Incorrect, Damaged, or Defective Items
Please inspect your order upon delivery.
If you receive an incorrect, damaged, or defective item, contact us promptly at returns@willow-graceboutique.com with your order information and photographs of the issue when applicable.
If the issue was caused by Willow Grace Boutique, we will work with you to resolve it and cover the appropriate shipping costs.
Questions
For questions about shipping, tracking, or delivery, please contact: