Refund policy
We hope you love your purchase from Willow Grace Boutique. If something doesn’t work out, eligible items may be returned within 14 days of delivery.
Return Eligibility
To be eligible for a return, items must:
- Be returned within 14 days of delivery.
- Be unworn, unwashed, unused, and in their original condition.
- Have all original tags attached.
- Be free of stains, makeup, deodorant, perfume, pet hair, smoke, or other signs of wear or use.
- Jewelry and accessories may be returned as long as they meet the eligibility requirements above.
We reserve the right to decline returns that do not meet these conditions.
Final Sale Items
All sale, clearance, and items marked “Final Sale” are final sale and cannot be returned or refunded.
Starting a Return
To request a return, please email:
returns@willow-graceboutique.com
within 14 days of delivery.
Returns sent without prior approval may not be accepted.
Once your return is approved, you will receive instructions for sending your item back.
Return Shipping
Customers are responsible for arranging and paying for return shipping.
Original shipping charges are non-refundable unless the return is due to an error by Willow Grace Boutique or the item arrived damaged or defective.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so we can make it right.
Refunds & Store Credit
Once your return is received and inspected, we will notify you whether the return has been approved.
For approved returns, you may choose either:
- A refund to your original payment method, or
- Store credit for Willow Grace Boutique.
Refunds to the original payment method may take additional time to appear on your account depending on your bank or payment provider.
There is no restocking fee for approved returns.
Exchanges
Willow Grace Boutique does not currently process direct exchanges.
If you need a different size, color, or item, please return the original eligible item and place a new order for the item you would like.
Incorrect, Damaged, or Defective Items
Please inspect your order when it arrives.
If you receive the wrong item or an item that is damaged or defective, contact us promptly at returns@willow-graceboutique.com with your order information and, when applicable, photographs of the issue.
If the issue was caused by Willow Grace Boutique, we will work with you to resolve it and will cover the appropriate return shipping costs.
Return Address
Approved returns should be sent to:
Willow Grace Boutique
2640 E League City Pkwy
Ste 104 PMB 1072
League City, TX 77573
Please do not send returns without first contacting us and receiving return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@willow-graceboutique.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@willow-graceboutique.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@willow-graceboutique.com.
approval.
Questions
For questions about returns or refunds, contact us at: